Refund policy

Thank You for Shopping with REVOIR

We truly appreciate your support and are grateful that you chose REVOIR. Our goal is to provide you with clothing that meets your expectations in both quality and design. While we carefully inspect every order before shipping, we understand that unexpected issues may occasionally occur during transit or fulfillment.

If you receive an item that is damaged, defective, or incorrect, we're here to help. Please review our return and exchange policy below before contacting our customer support team.

Return and Exchange Eligibility

To ensure that we can process your request promptly, we recommend inspecting your order immediately upon delivery.

You may request a return, refund, or exchange if:

The item arrived damaged during shipping.
The item has a manufacturing defect or is not in satisfactory condition.
You received the wrong item compared to what you ordered.

Items Not Eligible for Return

The following items cannot be returned or exchanged:

Gift cards
Premium cards
Any other items specifically marked as non-returnable

Return Request Requirements

To qualify for a refund or exchange, you must submit your request within three (3) days from the date you receive your order.

Please email us at revoir444@gmail.com and include the following:

Your order number or proof of purchase (receipt or order confirmation)
A clear explanation of the issue
Clear photos of the product (if applicable)
An uncut video showing the complete package opening from the sealed parcel until the item is fully revealed

The uncut unboxing video serves as verification of the product's condition upon delivery. Unfortunately, claims submitted without this video may not be approved.

How to Return Your Order

Follow these simple steps to return an eligible item:

Contact our Customer Service team by emailing revoir444@gmail.com.
Provide your order details along with the reason for your return or exchange request.
Our team will review your request and send you a Return Form if your claim is approved.
Print and complete the Return Form.
Carefully pack the item, place the Return Form inside the package, and seal it securely.
Bring the package to your preferred courier service and ship it to the return address provided by our Customer Service team.
Keep the courier receipt and tracking number until your return has been successfully processed.

Please note that return shipping costs may apply unless the return is due to an error on our part, such as receiving the wrong or damaged item.

Shipping Disclaimer

Please ensure that the shipping address and contact details you provide during checkout are accurate and complete.

REVOIR is not responsible for:

Orders delayed or returned due to incorrect or incomplete shipping information provided by the customer.
Packages that cannot be delivered because no recipient is available at the delivery address.
Delays, damage, or loss that occur after the package has been handed over to the courier and delivered to the correct address.

While we work with trusted shipping partners, delivery services are handled by third-party couriers. Once an order has been dispatched, shipping times and handling are beyond our direct control.

We recommend monitoring your shipment and making the necessary arrangements to receive your package promptly.